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Thubten Needs a Fix

by thubten

“My Precious,” my MacBook Pro, recently had to have its DVD drive and display replaced. I made sure to get Apple Care coverage, so the repairs were free. I dropped it off on a Sunday morning, hoping that it would be done by the end of the day. When the end of Sunday came, it hadn’t been looked at yet. I got to know Ken, the store manager. He’s a very high energy guy and was more than helpful.

I wandered downtown Portland on Monday, in the midst of serious withdrawals. I had sought out free computer time somewhere. I couldn’t see paying 10 cents/minute to use a computer at Backspace, so I went to the library. There were dozens of people on their own laptops, using the library’s WiFi. There was even someone in the lobby with a BIG monitor hooked up to his laptop. It looked like he’d been camped there for a while.

All of the internet computers were taken, and reserved for what seemed like days in advance. Dozens of “Catalog Only” computers were unused, which seemed like a waste of resources, at least to me. I left the library, without my internet fix, and made a bee-line to the Apple Store, hoping my computer would be fixed. It was not.

I saddled up to one of the iPhone demo stations, found a web browser and logged into gmail and Twitter. I was there for maybe fifteen minutes. I don’t know if anyone noticed me, or if Ken told them to let me use the station, but it was nice to get my internet needs met.

I use my laptop as a phone (with Skype), as well as for everything else (email, Twitter, Facebook, LinkedIn, etc.). It’s amazing how dependent I have become on this magic light box for my interaction with the rest of the world. I learn about what others are doing. I research how to do anything I want to learn. I make reservations. I look up recipes. I watch movies. I correspond. I chat. I remain connected to my world through this box.

Even when I am interacting one on one, face to face with others, I need to go to Google Maps to find out the best bus route to get to the meeting, or I need to pay for the event, or make a reservation online. I am so looking forward to taking the plunge and getting a smart phone, which will be an extension of my laptop, allowing me to do many of the same things, but without having to lug a big computer bag around with me.

On Tuesday I read books, something I hadn’t done in some time. I was once a voracious reader. The call came around 2pm and I boogied down to the Apple Store. I was told that the hard drive would fail some time soon, so I had to come back down in a few days and go through the same process. I hope that this time I’ll be able to get same-day turnaround. Going without my Mac for that long again would be a challenge.

{ 4 comments… read them below or add one }

avatar Scott April 14, 2010 at 10:53 pm

Make sure to make your own backup of your drive before bringing it in for replacement.. they always do a good job there, but you can never be too safe with your data!

avatar thubten April 14, 2010 at 10:58 pm

Absolutely! I do that each time before I take it in.

avatar Jennifer April 16, 2010 at 7:43 pm

Ha! We’re a Mac family here too. The last time we went to our nearby Apple store, I tried to get them to tape a photo of my spouse to the cash register, with a sign saying, “Do Not Sell to This Man.”

😉

avatar thubten April 16, 2010 at 8:06 pm

I don’t know that they let those signs into the store. Gotta love Macs!

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